SALES POLICY :
Acceptance of terms :
By purchasing on our website "wolfstudio-shop.fr", you accept the conditions described in the various policies of the site.
Product availability : We strive to maintain up-to-date availability of all our products, but occasional errors may occur in the availability of furs and other components.
Order : You can order directly via the "wolfstudio-shop.fr" website. All payments, including quotations, are made exclusively and securely via "wolfstudio-shop.fr".
BAV : For each customised order you place with Wolf Studio, we will provide you with a visual (BAV) in the form of a diagram showing all the references you configured when you placed your order. We will send it to you by e-mail within 72 hours of your order so that you can view your order and correct any errors within 48 hours. to find out more, consult our FAQ.
Prices and payment: Prices are subject to change without notice.
Delivery: Delivery costs vary according to the destination and weight of the order.
RETURN POLICY :
Return time :
Returns are accepted within 30 days of receipt.
Return conditions : Returns are accepted for manufacturing defects, inaccurate product compared to the initial order, or for a paid order option that has not been honored by "Wolf Studio".
Return Procedure : To return a product or order option that has not been honored, please contact us at "contact.wolfstudio.fr@gmail.com" to obtain a return authorization and return instructions.
Product condition : Products must be returned in perfect condition and in their original packaging.
Refunds : Refunds will be made within 7 to 10 working days of receipt of the returned product and its validation. Delivery charges will not be refunded, returns are the responsibility of the buyer. paid order options that have not been honored by "Wolf Studio" may be eligible for a refund.
Return abuse : We reserve the right to refuse abusive returns and to charge any additional costs associated with such abuse.
WARRANTY POLICY:
Warranty period : We guarantee our products against manufacturing defects, or products that are inaccurate in relation to the original order, 30 days after receipt of your order,
Warranty procedure : To make a warranty claim, please contact us at "contact.wolfstudio.fr@gmail.com" for warranty authorization and return instructions.
Warranty shipping costs : The customer is responsible for shipping the product under warranty.
Abusive warranty claims : We reserve the right to refuse abusive warranty claims and to charge any additional costs incurred.
DELIVERY POLICY :
Manufacturing lead time : We undertake to manufacture your order within a maximum of 60 days after validation, only for products requiring a manufacturing lead time, If the product is available immediately, it will be given to the delivery service within 72 hours of validation. If your order is based on an estimate, the delivery time is 120 days maximum.
Scope of delivery : At the moment we deliver exclusively to the following countries:
- France
- Germany
- Belgium
- Switzerland
- Spain
- Croatia
- Denmark
- Finland
- Greece
- Luxembourg
- Netherlands
- Portugal
- Sweden
- United States
- Italy
- United Kingdom
Warning : If you choose delivery to a relay point, the relay will only be selected after payment, on the order confirmation page. Please be careful and wait for the page to be displayed. If you have any problems with relay point delivery, please contact us at: contact.wolfstudio.fr@gmail.com
Delivery information : You must specify the correct delivery address or your order will not be delivered. Delivery does not generally require a signature, although this may vary depending on the country of delivery. You will need to be present for large packages. You will be informed of your delivery and will have access to a tracking link (provided by the carrier).
Complaints : All problems encountered during transport do not directly concern WOLF SHOP / WOLF STUDIO. You must make a complaint to the carrier concerned.
If you are located in a country not listed above, please contact us to arrange a customized delivery. Contact us at the following e-mail address: contact.wolfstudio.fr@gmail.com
Delivery charges : Delivery charges vary according to destination and order weight. PLEASE NOTE: depending on your delivery zone, additional charges may apply that are not managed by WOLF STUDIO / WOLF SHOP, such as customs duties and local taxes specific to your zone.
We do not take charge of taxes at the entrance to your delivery zone.
Delivery tracking : We will provide you with a tracking number to track your delivery online.
Delivery times : Delivery times vary according to destination and may be affected by external factors such as weather conditions and customs.
Responsibility : We are responsible for packaging your order until it is handed over to the carrier. Once handed over, responsibility passes to the delivery service.
Delivery methods : We offer two delivery methods:
- Home delivery : exclusively for certain countries
- Relay Point : only for certain countries
"DRAW YOUR TAIL, PAWS & FETT PAWS" POLICY:
Delivery time: The average delivery time for "Draw your Tail, Paws & Feet Paws" orders is 120 days from the date the quotation is signed. This time may vary depending on the complexity of the project and current demand. We will do our best to meet this deadline and keep you informed of any delays.
Signing the quotation: The "Draw your Tail, Paws & Feet Paws" orders start by sending a form that can be found "HERE" for the Tails, and "HERE" for the Paws & Feet Paws, then we create a quote. Once the quotation has been drawn up in agreement with the customer, the latter must sign it to confirm the order.
Payment : Payment for "Draw your Tail, Paws & Feet Paws" orders is made exclusively on our website www.wolfstudio-shop.fr, using the secure payment methods provided. Full payment is required after the quotation has been signed and before the product is manufactured.
ORDER OPTIONS POLICY:
Wolf Express option (30-day delivery) :
Delivery time : The Wolf Express option reduces the delivery time of your order to 30 days instead of the standard 60 days. Please note that this option is subject to availability, depending on our workshop's workload at the time of ordering.
Price : An additional cost of €30 will be added to your order for the Wolf Express option (1 wolf express option per product).
Availability : The Wolf Express option may not be available for ‘Draw your Tail, Paws & Feet Paws’ products and remains in limited supply for standard orders due to demand and our workshop workload.
Order cancellation : In the event of order cancellation prior to quotation signature, no charges will be levied. After the quotation has been signed, no refund or cancellation of the order is possible. In the event of manufacturing impossibility or any other problem linked to the company's production, you will be reimbursed for the product or services not supplied.
Personalization : The customer can personalise every aspect of the ‘Draw your Tail, Paws & Feet Paws’ products, including colours, patterns, components, etc. These choices are defined in detail in the forms and will be explicitly noted in the quotation.
Customer communication : We will communicate regularly with the customer throughout the ordering process via the contact details transmitted in the form to discuss details, provide updates on the progress of the project and answer any questions.
Draw your Tail, Paws & Feet Paws’ refunds : Because of the personalised nature of ‘Draw your Tail, Paws & Feet Paws’, they are non-returnable and non-refundable unless there is a genuine manufacturing fault or error. If you find a fault or error, please contact us within 30 days of receiving your order to discuss the next steps.
Cancellation after manufacture : Once the quotation has been signed and the ‘Draw your Tail, Paws & Feet Paws’ products have begun to be manufactured, any cancellation will not entitle the customer to any reimbursement or modification of the order.
Repair Care Kit option :
Description: The Care Kit option is designed to allow our customers to send their Wolf Studio products to us for repair in the event of damage, tears or other minor problems.
How to use: Customers can purchase the Repair Care Kit from our website and fill in the associated form to send the product to the Wolf Studio workshop for repair.
Minor Repair: The Care Kit is intended for the repair of minor problems such as loose seams, small snags or accessory fastenings.
Repair Fee: The repair fee for products returned to the workshop is €70, payable only on our website www.wolfstudio-shop.fr via the "Care Kit" option.
Deadline: We undertake to restore your Wolf Studio product as quickly as possible, i.e. within 45 days of receipt in our workshop.
By opting for the "Care Kit" for repair at Wolf Studio or the "Wolf Express" option to reduce delivery times, you also accept the terms of this policy. Our aim is to ensure the longevity and satisfaction of our products, by offering our customers a convenient solution for minor repairs.
